Refund Policy

1. General Refund Framework

We prioritize client success and transparency. Our policies reflect the commitment of engineering talent, code architecture, and cloud resources while safeguarding client investment through structured milestone deliverables.

2. Monthly Maintenance & Retainer Plans

For ongoing web maintenance, DevOps, and cloud support retainers:

• First Month Satisfaction Guarantee
  If you are not satisfied with our onboarding or maintenance service within the first 30 days, you may request a review for a refund of that month's service fee.
• Service Cancellation
  You may cancel ongoing monthly maintenance retainers at any time with 30 days written notice.
• No Partial Refunds
  We do not provide prorated refunds for mid-cycle cancellations once engineering hours have been allocated.
• Code & Deliverables Handover
  All completed code updates, bug fixes, and system backups completed prior to cancellation will be handed over to the client.

3. Annual Service Agreements

For prepaid annual hosting and dedicated web support packages:

• 60-Day Guarantee
  If you are not satisfied within the first 60 days of your annual plan, you may request a prorated refund for remaining unused service months.
• After 60 Days
  Annual packages become non-refundable after the 60-day period due to reserved cloud resource allocations.

4. Custom Development Milestones & Setup

• Architecture & Discovery Phase
  Discovery and architectural planning fees are non-refundable once technical documentation has been produced.
• Sprint-Based Project Work
  Refunds for milestone-based sprints are considered only if we fail to deliver the agreed-upon technical specifications.
• Accepted Milestone Deliverables
  No refunds will be granted for sprint milestones or source code that has been reviewed, approved, or deployed.

5. Cloud Infrastructure & Third-Party Costs

For third-party vendor expenses and infrastructure costs:

• Cloud Provider & Server Costs
  Direct charges from cloud providers (AWS, Cloudflare, Vercel) or domain registrars are non-refundable.
• Third-Party Software Licenses
  Fees for third-party commercial APIs, UI libraries, or database licenses are governed by the respective vendor's policies.

6. Refund Exclusions

Refunds will NOT be granted under the following circumstances:

• Failure to provide required design assets, technical credentials, or timely milestone feedback
• Significant changes in client business requirements or scope alterations after sprint kickoff
• Third-party upstream API failures or external cloud provider service outages beyond our control
• Violation of our Master Service Agreement or acceptable use guidelines
• Delivered code modules that have already been approved, integrated, or deployed to production

7. Refund Request Process

• Contact our project management team in writing at GastonCarleson892218@outlook.com
• Include your project reference, statement of work details, and specific technical concerns
• Allow 5-10 business days for our engineering management to evaluate the sprint history
• If approved, refunds will be issued within 10-15 business days via the original payment method